EX and Facilities Management Expo in 2020

EX and Facilities Management Expo in 2020

Everybody in business today is talking or has spoken about “the experience”, be it CX (Customer Experience), or UX (User Experience). Whichever way we look at things, it’s becoming very clear that success in anything these days relies on the big X.

Customers are seeking better experiences from the businesses they support, be this in dealing with their online complaints department or browsing their web sites. If the experience isn’t flawless, the customer is potentially lost. People are impatient and demanding, and in today’s world where businesses are competing ferociously, they can afford to be.

This is no different when we start talking about EX (Employee Experience), says Sven Smit, Event Director at Specialised Exhibitions, a part of the Montgomery Group. He says, “In fact, when you consider some of the dire employee-related statistics discussed in a recent Forbes blog, it very quickly becomes clear that EX is going to be vital to retaining staff going forward because, despite our uncomfortably high unemployment statistics, today’s employee no longer just stays.”

In fact, Forbes tells us that:

The Gallup organisation says that nearly 70 percent of employees are actively disengaged.
Global studies reveal that 79 percent of people who quit their jobs cite “lack of appreciation” as their reason for leaving.
The Conference Board tells us 53 percent of people are currently unhappy at work.

The good news is that facilities managers (FMs) can be encouraged to change a few important business aspects that, in turn, transform the way employees view the workplace, which can assist in alleviating at least some of the retention challenges.

FMs who understand that their role now incorporates facilitating and managing the employee experience will already understand what’s important to employees where the workplace is concerned. This of course varies from generation to generation, but a few things remain consistent. Access to working technology, company culture and employee engagement activities may be the first things that come to mind and these are all valid factors. Additionally, according to Harvard Business Review, when it comes to the place they work, employees value the basics: better air quality, access to natural light and the ability to personalise their workspace.

“Half of the employees surveyed said poor air quality makes them sleepy during the day and over one-third report up to an hour in lost productivity as a result,” says Smit. “This means a solid FM – one who designs his workplace with employee requirements in mind incorporating natural light, good ventilation and comfortable temperatures – can majorly affect the company’s bottom line.

“Research shows that employees who are happy with their work environment take less time off (up to four days less per year), are 16 percent more productive, 18 percent more likely to stay and 30 percent more attracted to their company over competitors.”

This kind of research shows us exactly how vital the FM function is to employee retention, Smit continues. Real life examples of this include:

Hewlett Packard Enterprise headquarters, which has managed to help employees control the noise level in an open floor plan (one-third of respondents in the HBR study said noise distractions have a negative effect on their ability to concentrate). The Hewlett Packard FM team designed the building to manage ambient sound, reducing workers’ distraction.
Regeneron Pharmaceuticals has gone a step further, allowing employees to control the amount of natural light streaming through the glass of their office windows using a cell phone app.
Cisco has managed the acoustic levels in its space by creating a floor plan without assigned seating that includes “neighbourhoods” of workspaces designed specifically for employees collaborating in teams, working remotely, or alone.

“As it seems EX is primarily influenced by the physical environment in which people work, and the FM oversees nearly every aspect of this environment, it is they who hold the keys to achieving a balanced and considered EX strategy that works,” concludes Smit.

EX, the physical workplace, and strategies and trends that affect FMs and the broader industry will all be focus areas at this year’s Facilities Management Expo 2020, which will run alongside Securex South Africa 2020, Firexpo and A-OSH Expo 2020 between 02 and 04 June 2020 at Gallagher Convention Centre in Johannesburg.


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King Cargo Onsite

King Cargo Onsite is completely service-driven and focused on fulfilling the needs of our clients. The combined knowledge base of our team covers all aspects of exhibition and events logistics which enables us to anticipate what equipment our clients will need to handle their freight onsite at exhibitions. Our wide range of freight and onsite logistical services, experience and expertise make us the preferred service provider for many local companies and individuals. Together with our holding company, King Cargo Projects, we offer professional and tailored international and local freight services. From air and sea freight, cross-border and custom clearing services to dangerous goods, and military and fine arts logistics. This includes advice on Customs formalities, information on import and export procedures, documentation, permit requirements and negotiating the best freight rates. We provide a comprehensive door-to-door service for consignments of any size by air, sea or road. Our team prides itself on being courteous and helpful when engaging with clients, always going the extra mile to meet and exceed our client’s expectations.

Contact us


Gallagher Convention Centre Catering (GCCC) is the preferred on-site supplier to Gallagher Convention Centre for all the venue’s culinary requirements.

The dynamic Gallagher Convention Centre Catering (GCCC) team is led by Head Chef Gordon Fraser. Gordon has been associated with Gallagher Convention Centre since 1996.  During his twenty-three-year relationship with Gallagher Convention Centre, Chef Gordon has been at the helm of the catering for many different event types- speaking to his capabilities.

Chef Gordon’s and his team’s many years of experience ensures that only the highest quality food is served at Gallagher Convention Centre.

Guests to Gallagher Convention Centre can look forward to creative and innovative new menus from Gallagher Convention Centre Catering (GCCC) in 2019. This specialist team prides itself on offering the finest catering, tailored to the requirements of clients.

Known for our NIHT certified Halaal catering, Gallagher Convention Centre will look to further expand on our culinary offerings in 2019. This will be reflected in more menu options for our guests to select from as well as a carefully crafted medley of flavours created by the Gallagher Convention Centre Catering (GCCC) team.

011 266 3181



Event plumbing & compressed air services

With years of exhibition experience, SA Plumber and its employees strive for excellence, efficiency and quality within all areas of exhibitions plumbing and compressed air needs.

With knowledge of venue, exhibition regulations and understanding of the operations.

SA Plumber concentrates on communication and client satisfaction.

Pinstripe Event Registration

Pinstripe-Group was founded by Kirsten and Justin Brown in 2011.  The company was started as a Professional Conference Organising establishment (PCO), and we later designed and developed a range of smart event registration solutions.  Using our innovative 22” and 32” Touch Screens, we are able to register delegates on-site within seconds.  Name cards are printed on-site while a delegate is at registration.  The whole process can be done in under 30 seconds per person.  Our software is designed to handle anything from walk-ins to table seating as well as pdf viewing for expo stands.  Everything that happens on the screen will be recorded in the background to ensure that accurate reports are provided to the client once the event has ended.

View our YouTube video here: https://www.youtube.com/watch?v=zzeXUOes2pl
Contact: Kirsty Brown
Telephone: (011) 450-1226    
Email: info@pinstripe-group.com    
Website: www.pinstripe-group.co.za

EBS – Electrical

EBS fully understands the importance of complying with all national and venue rules and regulations with regard to the installation of electrics and ensuring that all compliance certificates are given timeously to the client. Each exhibition contracted to EBS will have a qualified electrician on site to manage any problems that may arise.
Our electrical component comprises of full management of all lighting and electrical requirements for your exhibition, event or convention.
• Supply and installation of Distribution Boards
• Energy saving lighting options
• Designer light fittings
• Specialised lighting

Visit www.exbs.co.za

Green Exhibitions – Registration

A privately held company Green Exhibition Services was founded in 1999. We offer comprehensive turnkey visitor registration solutions both online and on-site. These services range from consumer ticket sales, RSVP management, Conferences and Trade Exhibition visitor registration. Online solutions range from basic to advanced including automated invoicing and electronic barcoded ticket confirmations. We are the market leaders in this field and offer class-leading technology and excellent results every time.


Visit greenexhibitions.co.za

Unlimited Events – Décor

Following a tender process competing against the country’s leading event décor suppliers, Unlimited Events Group has won the contract as the décor supplier of choice for Gallagher Convention Centre, one of Africa’s largest conference and exhibition venues.

Alastair Laing, Group CEO comments, “Unlimited Events Group being selected as the décor supplier of choice at yet another leading South African venue cements our position as a trusted, capable and reliable partner to the events industry. We’re excited about the new partnership and look forward to creating hundreds of memorable events for Gallagher Convention Centre and its clients.”

Unlimited Events Group houses specialist event supply businesses including Unlimited Events Décor, Unlimited Hire, Unlimited Events Entertainment, Unlimited Balloons, Dipsy Dots Kids Parties, Unlimited Photos and ProBrush Hair & Beauty Salon.


Unlimited Events Group themes thousands of private and corporate events, product launches, weddings, year-end functions and conferences each year. Hard work, dedication and passion for innovative ideas have ensured that Unlimited Events Group is the preferred event solution supplier to a host of blue-chip brands across the country and is rated by SEESA as a level 3 BEE company.


For further information on Unlimited Events Group visit www.unlimitedevents.co.za or find them on Facebook – https://www.facebook.com/UnlimitedEventsGroup


Seriti Security Services provides build-up, breakdown and event security at Gallagher Convention Centre. We make use of well trained, certified, friendly, efficient and helpful staff that will assist in any situation and will provide direct information on any queries. All Seriti Security Services staff are dressed in full, visible branded uniform and are equipped with two-way radios, for fast and effective problem-solving.


Seriti Security Services provides event stewards at entrances, loading bays, emergency exits, as well as floor patrol minders.


For all your on-site office requirements: Faxing, Photocopying, Internet access, PC usage. Contact Person : Anna Malaza

Email : gallagher@gallagher.co.za
Tel : +27 11 266 3166

DNG Presentation Staging

DNG carries a wide range of top recognized equipment from leading brands and manufacturers. We pride ourselves on service. Specifically, value-added service. We complement our internal strengths, to better leverage our versatility whilst staying focused on what we view most important – our client.


Please visit our website at www.dngps.co.za for more information.

Gallagher Disaster Management Division

Gallagher Convention Centre has a disaster management division tasked with ensuring that the legal requirements are met for all events. The Gallagher Disaster Management division will be able to provide you with a complete disaster management solution at a very competitive price, no matter the format or size of your event. These services include floor plan evaluation and comment, JOC file compilation and submission as well as designer stand plan submission. Our disaster management division will facilitate EMS inspections, communicate any issues that might arise and assist with the formulation of solutions for issues that were identified. This service includes an onsite safety officer for the duration of the event.


Contact Person : Thomas Messelaar – Health & Safety Manager
Email : thomasm@gallagher.co.za
Tel : +27 11 266 3056

Gallagher Video Conferencing

Gallagher offers a Video Conferencing (VC) facility in Boardroom 5.
Please contact our sales team for bookings or Email: Gallagher@gallagher.co.za
Tel: +27 11 266 3000

Gallagher Business Centre

For all your on-site office requirements: Faxing, Photocopying, Internet access, PC usage. Contact Person : Anna Malaza

Email : gallagher@gallagher.co.za
Tel : +27 11 266 3166